Effective Date: July 14 

Governed by the laws of the State of California, United States

We want every pet parent who uses Dr. Steve’s Librarian to feel confident in their decision to subscribe. That’s why all new users receive 5 free messages before any payment is required — so you can experience the Librarian firsthand and decide if it’s right for you and your pet.

Because access to the Service is granted immediately upon purchase and content is delivered digitally, all paid purchases are generally final. To learn more about the Librarian see our FAQ page. Our refund terms below reflect that commitment to fairness on both sides.

All subscription plans automatically renew at the then-current rate at the end of each billing period. If your rate ever changes, you will be notified at least 30 days in advance at the email address on file.

By purchasing a subscription, you authorize Ask Dr. Steve DVM to charge your payment method on a recurring basis until you cancel. The price, billing frequency, and cancellation method are clearly disclosed at checkout before any payment is processed.

You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period — you keep full access until then. Cancellation does not entitle you to a refund for the current billing period unless you meet the refund criteria below.

Every new account starts with 5 free messages — no credit card required. These are yours to use however you’d like, and they give you a genuine sense of how the Librarian works before you commit to a paid plan.

Free messages do not carry over, cannot be transferred between accounts, and expire if unused. They are not counted toward any paid message threshold.

Quick Check sessions are non-refundable. Your 8-message session is activated immediately upon purchase and begins upon first use. If a technical failure on our end prevented you from accessing your session at all, please email support@askdrstevedvm.com within 14 days and we will review your case.

A full refund is available if requested within 3 days of your initial purchase date, provided you have sent fewer than 3 paid messages. After 3 days or 3 paid messages — whichever comes first — the subscription is non-refundable for that billing period.

A full refund is available if requested within 3 days of your initial purchase date, provided you have sent fewer than 3 paid messages. After 3 days or 3 paid messages — whichever comes first — the plan is non-refundable for that billing period.

A full refund is available if requested within 3 days of your initial purchase date, provided you have sent fewer than 3 paid messages. After 3 days or 3 paid messages — whichever comes first — the plan is non-refundable for that billing period.

A full refund is available if requested within 3 days of your initial purchase date, provided you have sent fewer than 3 paid messages. After 3 days or 3 paid messages — whichever comes first — the plan is non-refundable for that billing period.

You can cancel your subscription at any time directly from your account settings — no email or phone call required. Your access continues until the end of your current billing period, and you will not be charged again after that.

If you believe you qualify for a refund based on the terms above, email us at support@askdrstevedvm.com with:

• Your full name

• The email address you used to sign up

• A brief description of your request

We respond within 72 hours on business days.

Dr. Steve’s Librarian is an educational tool. It shares what Dr. Steve would typically do in similar cases — it does not diagnose, prescribe, or replace your veterinarian. If the Librarian doesn’t have enough in its knowledge base to address your specific situation, that qualifies for a refund within our standard 3-day window. The Ask Dr. Steve DVM Facebook group is also a great resource — Dr. Steve and the community are active there and happy to help directly.

If your expectations of the Service weren’t met for reasons other than a knowledge gap or technical failure, we’d genuinely love to hear from you — but dissatisfaction with the nature of the guidance is not grounds for a refund outside the 3-day window.

We ask that you reach out to us at support@askdrstevedvm.com before contacting your bank or card provider. Most issues can be resolved quickly and directly, and we’re always happy to help. Chargebacks filed without first contacting us may result in suspension of your account.

All payments are processed securely through Stripe. Ask Dr. Steve DVM does not store your payment card information. By completing a purchase, you also agree to Stripe’s terms of service at stripe.com/legal.

Questions? Email us at support@askdrstevedvm.com — we respond within 72 hours on business days.

This policy is incorporated by reference into the Ask Dr. Steve DVM Terms and Conditions.